Orders Plus members will be shipped with DHL/Deutsche Post. The minimum order value of €10.00 must be considered for this.
Orders from Plus members are processed separately and preferentially by Plus staff, so that they can be dispatched more quickly.
Orders are generally only complete delivered (no partial delivery. However, we reserve the right to make a partial delivery if this appears advantageous for a speedy processing. If the customer requests a partial delivery, we reserve the right to charge the freight costs incurred as a result of the partial delivery.
Unless otherwise agreed, delivery takes place from warehouse to the delivery address specified by the customer. The risk passes to the customer as soon as the delivery is accepted by the recipient, even if partial deliveries are made.
Goods that are in stock are dispatched the next working day. The delivery time in Germany is therefore 2-3 working days, EU-wide 4-5 working days and worldwide 4-7 working days - however, deviations in individual countries are possible and are beyond our service. Our shop has a merchandise management system, i.e. you can only order what is presented online, so what is effectively in stock. If goods are not in stock due to errors in storage, we will endeavor to deliver as quickly as possible.
The processing of your order begins on the day the payment is received. If the day of receipt of payment falls on a Saturday, Sunday or public holiday at the sender's location, processing begins on the next working day.
If the non-compliance with a delivery or performance deadline is due to force majeure, labor disputes, unforeseeable obstacles or other circumstances for which we are not responsible, the deadline will be extended appropriately.
Failure to meet the delivery deadline for reasons other than the above, the buyer is entitled to set a reasonable grace period with a threat of rejection and, after the deadline has expired, to withdraw from the contract with regard to the delivery or service in the contract.
Claims for damages due to delay or impossibility or non-performance, including those that arose up to the point of withdrawal from the contract, are excluded. Unless a legal representative of the company www.spielmaterial.de
acted willfully or with gross negligence.